Privacy

This privacy policy will explain how Alertdesk Aps (hereafter named as Alertdesk) uses the personal data we collect from you when you use our service.

What data do we collect?

Alertdesk collects the following data:

  • Personal identification information: Name, e-mail address, phone number.
  • Device token when using our Alertdesk app for push messages.
  • Cookie information for easy logon functionality
  • Google Analytics to trace your behavior on our websites
  • Google Ads for marketing.
  • Facebook for marketing.
  • LinkedIn for marketing.
  • Hotjar to trace your behavior on our websites.
CookieTypeDurationDescription
__cfduid1 monthThe cookie is used by cdn services like CloudFare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information.
__tawkuuidTawk.to (Chat widget) cookie.
_calendly_session21 daysNo description
_fbp3 monthsThis cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.
_ga2 yearsThis cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gat_UA-123516322-11 minuteNo description
_gcl_au3 monthsThis cookie is used by Google Analytics to understand user interaction with the website.
_gid1 dayThis cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form.
CONSENT16 years 9 months 16 days 16 hoursNo description
cookielawinfo-checbox-analytics011 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checbox-functional011 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checbox-others011 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-advertisement1 yearThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertisement".
cookielawinfo-checkbox-necessary011 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance011 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
fr3 monthsThe cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.
IDE1 year 24 daysUsed by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
test_cookie15 minutesThis cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies.
viewed_cookie_policy011 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
VISITOR_INFO1_LIVE5 months 27 daysThis cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.
YSCsessionThis cookies is set by Youtube and is used to track the views of embedded videos.

How do we collect your data?

You directly provide Alertdesk with most of the data we collect. We collect data and process data when you:

  • Signup to our service.
  • Uses our service.
  • Use or view our website via your browser’s cookies.

How will we use your data?

Our Company collects your data so that we can:

  • Use our service to receive notification messages
  • Email you with special offers on other products and services we think you might like.
  • Track your behavior on our websites.

When we send out notifications, we send using 3rd party agencies. Here is the list of agencies used.

  • Postmark (Wildbit, LLC) for e-mail notifications
  • Google LLC for push notifications
  • Apple LLC for push notifications
  • Mailchimp (The Rocket Science Group LLC d/b/a Mailchimp) for marketing e-mail

How do we store your data?

Alertdesk securely stores your data encrypted at Amazon Web Services (Cloud Computing Services).

Alertdesk will keep your data for as you are registered using our services. Once you have terminated your Alertdesk account, we will delete your data after 30 days by cleaning up all personal records.

Marketing

Alertdesk uses your data internally for marketing only. Your data is not shared with 3rd parties for marketing purposes. Data is only shared with 3rd parties in order to technically send out e-mails and push notifications. We are using the following 3rd party provider for sending marketing e-mails

  • Mailchimp (The Rocket Science Group LLC d/b/a Mailchimp)
  • Google LLC for push notifications
  • Apple LLC for push notifications

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Alertdesk from contacting you for marketing purposes

What are your data protection rights?

Alertdesk would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Alertdesk for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Alertdesk correct any information you believe is inaccurate. You also have the right to request Alertdesk to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Alertdesk erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Alertdesk restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Alertdesk processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Alertdesk transfer the data that we have collected to another organization, or directly to you, under certain conditions. However, we will charge a minimum fee of EUR 100,- per case.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: hello@alertdesk.com

Privacy policies of other websites

The Alertdesk website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Alertdesk keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 18th June 2019.

How to contact us

If you have any questions about Alertdesk privacy policy, the data we hold on you, or you would like to exercise one of your data-protection rights, please do not hesitate to contact us.

Email us at: hello@alertdesk.com