Privacy

This privacy policy will explain how Alertdesk Aps (hereafter named as Alertdesk) uses the personal data we collect from you when you use our service.

What data do we collect?

Alertdesk collects the following data:

  • Personal identification information: Name, e-mail address, phone number.
  • Device token when using our Alertdesk app for push messages.
  • Cookie information for easy logon functionality
  • Google Analytics to trace your behavior on our websites
  • Google Ads for marketing.
  • Facebook for marketing.
  • LinkedIn for marketing.
  • Hotjar to trace your behavior on our websites.

How do we collect your data?

You directly provide Alertdesk with most of the data we collect. We collect data and process data when you:

  • Signup to our service.
  • Uses our service.
  • Use or view our website via your browser’s cookies.

How will we use your data?

Our Company collects your data so that we can:

  • Use our service to receive notification messages
  • Email you with special offers on other products and services we think you might like.
  • Track your behavior on our websites.

When we send out notifications, we send using 3rd party agencies. Here is the list of agencies used.

  • Postmark (Wildbit, LLC) for e-mail notifications
  • Google LLC for push notifications
  • Apple LLC for push notifications
  • Mailchimp (The Rocket Science Group LLC d/b/a Mailchimp) for marketing e-mail

How do we store your data?

Alertdesk securely stores your data encrypted at Amazon Web Services (Cloud Computing Services.

Alertdesk will keep your data for as you are registered using our services. Once you have terminated your Alertdesk account, we will delete your data after 30 days by cleaning up all personal records.

Marketing

Alertdesk uses your data internally for marketing only. Your data is not shared with 3rd parties for marketing purposes. Data is only shared with 3rd parties in order to technically send out e-mails and push notifications. We are using the following 3rd party provider for sending marketing e-mails

  • Mailchimp (The Rocket Science Group LLC d/b/a Mailchimp)
  • Google LLC for push notifications
  • Apple LLC for push notifications

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Alertdesk from contacting you for marketing purposes

What are your data protection rights?

Alertdesk would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Alertdesk for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Alertdesk correct any information you believe is inaccurate. You also have the right to request Alertdesk to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Alertdesk erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Alertdesk restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Alertdesk processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Alertdesk transfer the data that we have collected to another organization, or directly to you, under certain conditions. However, we will charge a minimum fee of EUR 100,- per case.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: hello@alertdesk.com

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Alertdesk uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website
  • Tracking for Google Analytics
  • Marketing for Google Ads
  • Marketing for Facebook
  • Marketing for LinkedIn
  • Tracking for Hotjar

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Alertdesk uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising / Marketing – Alertdesk uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Alertdesk website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Alertdesk keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 18th June 2019.

How to contact us

If you have any questions about Alertdesk privacy policy, the data we hold on you, or you would like to exercise one of your data-protection rights, please do not hesitate to contact us.

Email us at: hello@alertdesk.com